Services

Establish gas service with Austell Natural Gas. Simply fill out the below form or call 770-948-1841, option 4. Provide the service address to the customer service representative. A minimum deposit of $100 is required but can be waived by providing a letter of credit from a current or previous gas or electric provider for the most recent 12 months indicating no late payments and no disconnections of service. Letters of Credit excluding 12 month payment and disconnect history will not be accepted.

Sign Up for New Service

This option allows customers to change the mailing address where they currently receive their gas bill. This is not a Transfer of Service. In order to have your billing address changed, click on the link “Change Mailing Address”, provide the information required and submit the form. All fields with an asterisk (*) require information to be provided.

Change My Mailing Address

This option allows customers to transfer service from one address to another address on the Austell Gas System. In order to have service transferred, click on the link “Transfer Service”, provide the information required and submit the form. All fields with an asterisk (*) require information to be provided.

Transfer Service

This option allows customers who will no longer use Austell Gas as their provider to discontinue service. In order to have service disconnected, click on the link “Disconnect Service”, provide the information required and submit the form. All fields with an asterisk (*) require information to be provided.

Disconnect Service

Pay for your Austell Gas System through our online payment system. Create an account or make a one-time payment. You can also pay by mail, through Western Union Bill Pay, deposit at our main office, make a payment by telephone or through your bank. Read more about these options below.

Pay / View Your Bill Make One Time Payment

The Budget Billing Payment Plan allows customers the convenience of a consistent monthly payment so customers can better plan their budget. This is not a discount, nor does it lower the amount of the monthly bills. The payment amount will fluctuate slightly month-to-month but will remain relatively level throughout the year.

Sign Up for Budget Billing

This option allows customers to sign up for bank draft payments.  This service allows you to pay your gas bill without writing a check. Customers will receive a gas bill showing the actual usage at least 10 days before your bank account is drafted. If you have any questions, please contact Austell Gas System at 770-948-1841.

Sign up for bank draft payments

Our senior citizen discount is for people ages 65 years and older and whose annual combined gross income of his or her household does not exceed $16,000.

Sign Up for the Senior Citizen Discount

This option allows residential, commercial, and industrial customers to apply for a gas meter once a service line application has been completed. Click the link “New Construction Meter Set Request”, provide the required information and submit the form. All fields with an asterisk (*) require information to be provided.

Sign up for New Construction Meter Set Request

This option allows property management groups to establish services at multiple locations. If the property management group has additional services the minimum $100 deposit will be waived on the additional accounts. Click the link “Start Services”, provide the required information and submit the form. All fields with an asterisk (*) require information to be provided.

Start Services

This option allows property management groups to schedule disconnection of service at multiple service locations. Click the link “Disconnect Services”, provide the required information and submit the form. All fields with an asterisk (*) require information to be provided.

Disconnect Services

This option allows residential, commercial, and industrial customers to apply for a service line to be installed at a new or existing site. Click the link “Service Line”, provide the required information and submit the form. All fields with an asterisk (*) require information to be provided.

Service Line

This option allows current and previous customers to request or provide a letter of credit for the past 13 months of service. This information can be mailed or emailed. Click the link “Letter of Credit”, provide the required information and submit the form. All fields with an asterisk (*) require information to be provided.

Request Letter of Credit Provide Letter of Credit

This option allows customers to request a proof of service indicating that a gas account is established in their name. This information can be mailed or emailed. Click the link “Proof of Service”, provide the required information and submit the form. All fields with an asterisk (*) require information to be provided.

Proof of Service

This option allows customers to schedule a complementary gas light service. Click the link “Gas Light Service”, provide the required information and submit the form. All fields with an asterisk (*) require information to be provided.

Gas Light Services